ProductWallah respects your privacy and is committed to handling your personal data responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you use the ProductWallah website, learning platform, products, and related services.
ProductWallah is operated by Aman Pal. In this policy, “ProductWallah,” “we,” “our,” and “us” refer to Aman Pal operating ProductWallah.
1. Information we collect
Information you provide
We may collect information you submit while using ProductWallah, including:
- Your name and email address
- Account and profile information
- Information provided during registration or login
- Billing details and information associated with an order
- Messages, enquiries, feedback, or support requests
- Responses submitted through assessments, forms, or free resources
Learning and activity information
When you use ProductWallah, we may record:
- Blueprints, tracks, modules, and cards you access
- Reading progress and completion status
- Bookmarks and saved content
- Products added to your library
- PRO Credits earned, redeemed, or expired
- Orders, entitlements, and purchase history
- Assessment progress and results
Some reading progress or interface preferences may also be stored in your browser.
Payment information
Payments may be processed through third-party payment providers such as Razorpay.
ProductWallah does not directly store your complete card number, UPI PIN, banking password, or other sensitive payment credentials. The payment provider may collect and process payment information according to its own privacy policy.
We may receive and retain limited transaction information, including:
- Payment or order reference
- Transaction status
- Amount and currency
- Product purchased
- Customer name or email provided during checkout
- Date and time of the transaction
Technical and usage information
We and our service providers may automatically collect:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Referral source
- Session duration
- General location inferred from technical information
- Error logs and diagnostic information
- Information stored through cookies, local storage, and similar technologies
2. How we use your information
We may use your information to:
- Create, authenticate, and manage your account
- Provide access to free and purchased content
- Save your learning progress, bookmarks, and library
- Process payments and maintain order records
- Calculate and manage PRO Credits
- Prevent duplicate purchases, fraud, abuse, and unauthorised access
- Provide customer support and respond to enquiries
- Maintain, troubleshoot, and improve ProductWallah
- Understand platform usage and performance
- Send essential account, transaction, security, or service-related messages
- Meet legal, tax, accounting, and regulatory requirements
- Enforce our Terms of Service and protect our rights and users
ProductWallah does not currently send marketing emails or WhatsApp messages.
We do not sell your personal data.
3. Consent and lawful processing
We process personal data for lawful purposes, including:
- Providing services you request
- Fulfilling our contractual obligations
- Acting upon your consent
- Complying with legal obligations
- Protecting ProductWallah and its users from fraud, misuse, and security threats
- Operating and improving our services where permitted by law
Where processing relies on your consent, you may withdraw that consent by contacting us. Withdrawal will not affect processing that occurred before consent was withdrawn.
4. Cookies and browser storage
ProductWallah may use cookies, local storage, and similar technologies to:
- Keep you signed in
- Maintain account security
- Remember your preferences
- Save progress and bookmarks
- Understand platform usage
- Diagnose technical problems
- Improve performance
You can control cookies through your browser settings. Blocking essential cookies or clearing browser storage may cause certain account, progress, or platform features to stop working correctly.
5. How we share information
We may share limited personal data with providers that help us operate ProductWallah, including providers of:
- Cloud hosting and databases
- Authentication and account management
- Payment processing
- Website analytics
- Error monitoring and technical support
- Security, fraud prevention, and compliance
Current technology providers may include Supabase, Razorpay, Lovable, and their supporting infrastructure providers.
These providers may process information only in connection with the services they provide and are governed by their own contractual and privacy obligations.
We may also disclose information:
- When required by law, court order, or a valid government request
- To investigate fraud, security incidents, or violations of our terms
- To protect the rights, safety, or property of ProductWallah, its users, or others
- As part of a merger, acquisition, financing, restructuring, or transfer of the business, subject to appropriate safeguards
6. Data storage and international processing
Your information may be stored or processed through service providers whose infrastructure is located in India or other countries.
Where personal data is processed outside India, we will take reasonable steps to use providers and arrangements consistent with applicable data-protection requirements and any restrictions notified by the Government of India.
7. Data retention
We retain personal data only for as long as reasonably necessary to:
- Maintain your account and provide purchased content
- Preserve learning progress and platform functionality
- Complete transactions and resolve payment disputes
- Provide customer support
- Prevent fraud and misuse
- Maintain legally required tax, accounting, and transaction records
- Establish, exercise, or defend legal claims
Retention periods may differ depending on the type of information and why it was collected.
When information is no longer required, we may delete or anonymise it. Some information may remain in secure backups for a limited period before being removed through standard backup cycles.
8. Data security
We use reasonable technical and organisational safeguards intended to protect personal data against unauthorised access, alteration, disclosure, loss, or misuse.
No online service or storage system is completely secure. You are responsible for keeping your account credentials confidential and informing us if you suspect unauthorised access to your account.
9. Your rights
Subject to applicable law, you may have the right to:
- Ask what personal data we process about you
- Request access to or a summary of your personal data
- Request correction, completion, or updating of inaccurate information
- Request deletion of personal data that is no longer required
- Withdraw previously provided consent
- Raise a grievance about how your personal data is handled
- Nominate another person to exercise applicable rights in the event of death or incapacity
We may need to verify your identity before completing a request. Certain information may be retained where required for legal compliance, fraud prevention, transaction records, dispute resolution, or the exercise of legal rights.
Requests can be sent to amanpal2370@gmail.com.
If you are dissatisfied with our response, you may pursue remedies available under applicable data-protection law.
10. Account deletion
You may request deletion of your ProductWallah account by emailing amanpal2370@gmail.com.
Deleting your account may permanently remove access to:
- Purchased content
- Learning progress
- Bookmarks
- Saved resources
- PRO Credits
- Account-linked order history visible within the platform
Certain payment, tax, fraud-prevention, and legal records may still be retained where required or permitted by law.
Before completing an account-deletion request, we may ask you to verify your identity and confirm that you understand its effect on previously purchased digital content.
11. Service communications
ProductWallah may send essential messages concerning:
- Account registration and authentication
- Payments and purchases
- Account or payment security
- Customer-support requests
- Material changes to the platform or its policies
These messages are necessary for operating the service and are not promotional communications.
12. Age eligibility
ProductWallah is intended for users who are at least 18 years old.
We do not knowingly collect personal data from anyone under 18. If you believe that a person under 18 has provided personal data to ProductWallah, contact us at amanpal2370@gmail.com so that we can review and delete it where appropriate.
13. Third-party websites
ProductWallah may contain links to third-party websites or services. Their handling of personal data is governed by their own privacy policies.
We are not responsible for the privacy practices, security, availability, or content of third-party services.
14. Changes to this policy
We may update this Privacy Policy when our services, data practices, providers, or legal obligations change.
The latest version will be published on this page with an updated “Last updated” date. If a change materially affects how we use personal data, we may provide additional notice through the website, your account, or your registered email address.
15. Contact and grievance redressal
For privacy questions, requests, complaints, or grievances, contact:
We will review and respond to valid privacy grievances within the period required under applicable law.